Shipping & Returns

Unlike other online suppliers, we DO NOT make a profit on shipping costs.

Due to the complex nature of calculating shipping costs of a wide range of different items, currently over 10,000, we use the following table based on total order amount. This is because shipping companies calculate shipping costs on weight or the cubic volume of the package which ever is greater. It is impossible to accurately calculate the shipping on your order until we work out the weight, size and quanity of packages.

Some items that are very large, considered dangerous or heavy may attract additional shipping costs.

If, after we receive your order, we find that the shipping cost is different from the table below, we will email or call you with the actual shipping costs just as soon as we calculate them and BEFORE we charge you.

Please Allow 14 days for your order to ship. However, most orders ship the same or next day. If the shipment date will be longer than 14 days, we will email or call you and ask if you still want your order to proceed.

Shipping Table
Total Order Amount  Shipping Cost 
$1.00 - $150.00  $17.50 
$151.00 - $250.00  $19.50 
$251.00 - $500.00  $29.00 
$501.00 - $750.00  $35.00 
$751.00 - $1,000.00  $50.00 
$1,001.00 and up  We will Call You 

Should you wish to return your purchase for exchange or refund please follow the steps below. However, please note that items which have been cut to length or come with an expiry date may not be able to be returned for credit. Please contact Customer Service on (07) 4063-3773 to discuss prior to attempting to return the item.

If you change your mind about a product or have ordered the wrong item, a 18.5% restocking fee will apply.

Wrap return securely in a good box using strong tape.

Include inside the package a copy of the invoice we sent with your purchase and tell us why you are returning your purchase and what action you wish us to take.

Be sure your package is insured for freight and any other costs are prepaid. We do not accept freight deliveries to our account or responsibility for loss or damage to returned parcels. If you are in doubt about a return, please contact us and we shall advise you.

In general, if the item ordered arrives damaged then we will accept it for return. If however, the item arrives and initially works properly then stops working, then you should make a claim against the manufacturer.

All returns must be made within 30 days from receipt of goods. Post to
Nelson’s Marine Store
P.O Box 892
Queensland, 4860 Australia

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